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discovery_specification [2019/07/10 16:12]
109.149.81.116
discovery_specification [2019/07/10 16:13] (current)
109.149.81.116
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-|  | +=====   ​Introduction =====
-=====  Introduction ​ =====+
  
 | |
  
- | +| |   ​\\ (This requirement is based on a specification provided by a Discovery service vendor. Please feel free to edit . The specification is available for free unrestricted use and re-use under a creative Commons CC-0 license| |
-| |  ​\\ +
-(This requirement is based on a specification provided by a Discovery service vendor. Please feel free to edit . The specification is available for free unrestricted use and re-use under a creative Commons CC-0 license\\ +
-| |+
  
 ===== System Overview ===== ===== System Overview =====
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 |1.4|Please list the Library Management Systems with which the system is known to work.|Info| |1.4|Please list the Library Management Systems with which the system is known to work.|Info|
 |1.5|Do you offer supplier hosting of the system? If hosted, please state if it is hosted in the UK or abroad, and if abroad, state the impact this status has in respect of the UK Data Protection Act.|Info| |1.5|Do you offer supplier hosting of the system? If hosted, please state if it is hosted in the UK or abroad, and if abroad, state the impact this status has in respect of the UK Data Protection Act.|Info|
-|1.6|If software is to be provided, will you be the sole owner? \\ +|1.6|If software is to be provided, will you be the sole owner? \\ If not, please state who will own it, how licensing will operate and how support will be provided.|Info|
-   If not, please state who will own it, how licensing will operate and how support will be provided.|Info|+
 |1.7|Please give examples of your ability to work with third party suppliers in the context of these requirements.|Desirable| |1.7|Please give examples of your ability to work with third party suppliers in the context of these requirements.|Desirable|
 |1.8|Describe any searchable central index of scholarly materials, and the benefits to the user arising from this approach.|Info| |1.8|Describe any searchable central index of scholarly materials, and the benefits to the user arising from this approach.|Info|
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 |8.2|The service must be restorable in the event of non-recoverable problems, such as disastrous server or component failure. Describe how this would work.|Must| |8.2|The service must be restorable in the event of non-recoverable problems, such as disastrous server or component failure. Describe how this would work.|Must|
 |8.3|Specify the upgrades, updates and patches, and interoperation plug-ins that are included in the support and maintenance agreement.|Info| |8.3|Specify the upgrades, updates and patches, and interoperation plug-ins that are included in the support and maintenance agreement.|Info|
-|8.4|Describe your system support arrangements for: \\ +|8.4|Describe your system support arrangements for: \\ fault reporting and response procedures, including prioritisation and escalation; \\ software fixing procedures and time-scale; \\ how customers are informed about known software faults and bugs;​|Desirable| 
-   fault reporting and response procedures, including prioritisation and escalation; \\ +|8.5|Describe your proposed ongoing support package including: \\ helpdesk features, availability and support levels; \\ availability of service level agreements; \\ arrangements for out of hours support; \\ Any other support provided.|Desirable|
-   software fixing procedures and time-scale; \\ +
-   how customers are informed about known software faults and bugs;​|Desirable| +
-|8.5|Describe your proposed ongoing support package including: \\ +
-   helpdesk features, availability and support levels; \\ +
-   availability of service level agreements; \\ +
-   arrangements for out of hours support; \\ +
-   Any other support provided.|Desirable|+
 |8.6|Provide details of any warranties supplied with the service.|Info| |8.6|Provide details of any warranties supplied with the service.|Info|
 |8.7|Describe how software support, development and enhancements are managed, particularly how customers are involved.|Desirable| |8.7|Describe how software support, development and enhancements are managed, particularly how customers are involved.|Desirable|
discovery_specification.txt · Last modified: 2019/07/10 16:13 by 109.149.81.116